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FAQ

We understand the subscription model is not for everyone; however, looking at the path we were on, with an increased output it would have put the Master Bundle at a value of thousands of pounds over time on the e-com model and therefore out of reach for many.

We have also found the new site to really help with workflow. As opposed to having to go into each folder to check keys/tempo, you can use our new filter system to sort by artist name, type, instrument, key etc.

Finally, the new model allows you to choose only the individual sounds that would best suit your projects, and preview every sound we have, rather than receiving a pack in which you might only use a small selection of the sounds relevant to your projects and you can also use The Abyss to expand each sound further.

The Subscription Site contains Sample Packs that are drag and drop WAV audio files – compatible with all software (Logic X, Ableton, Pro Tools, Premiere Pro, DaVinci Resolve, Final Cut Pro etc). 

 

Please do hard refresh by pressing ‘shift’ – then click the ‘refresh’ button on the browser in case there are browser cache issues.

The Sample Packs can be dragged and dropped into our accompanying Kontakt Sampler – The Abyss. Please note that Sample Packs cannot be used in the other Kontakt Instruments, except some that allow the drag and drop feature.

You may use the Sample Packs in your own compositions, either personal or professional, royalty-free provided they are used in conjunction with other sounds. You may also use the Sample Packs in isolation as sound effects for film projects (but not to be released as score/soundtrack in isolation). However, you may not resell, re-distribute or give away the samples/licence to another person or through any file sharing services. You also may not re-use, re-package or reformat any of the samples into other Sample Packs, sample instruments, ai generators, sound effect libraries or derivative products of any kind. Please see the Licence for more details here.

 

Our flagship Kontakt Instrument Pangea is a Virtual Playable Sample Instrument with inbuit samples / patches compatible with Kontakt 7 and Kontakt 7 Player. You can see the specification and examples of the instrument at the bottom of Pangea’s product page.

Our Kontakt FX Sampler The Abyss is a sample manipulation engine (without inbuilt samples) for dragging and dropping samples such as from our Sample Packs to make playable patches from single audio files.

 

Yes, our Instruments/Samplers are now NKS compatible and will work with Kontakt 7 and the free Kontakt 7 Player. You can get Native Instrument’s Kontakt 7 Player from: NI: Kontakt 7 Player.

 

The Sample Packs are downloadable through our subscription site in WAV format / 48k 

Both Pangea and The Abyss are redeemed via Native Access 2.

Click ‘Add Serial’

Enter the Serial Number provided by email (check your spam folder)

Locate Instrument/  in the ‘Available’ or ‘Not Installed’ tab.

Click Install.

If you do not have Kontakt 7 or the free Kontakt 7 Player installed, locate and install too.

When the installation is finished, open Kontakt, Maschine or Komplete Kontrol and you should now see your library is ready to use.

You may be running an old version of Kontakt or Native Access. Please download the latest version of Kontakt and Native Access. If you have not purchased Kontakt 7, you can download the latest version of the Kontakt Player for free.

For any problems with Native Access or your Native ID account that are not covered here, we recommend getting in touch with Native Instruments support for assistance.

 

No. By purchasing the Sample Packs/Kontakt instruments you are purchasing a licence to use the sounds. Infinite Samples licences these sounds to you in order to use in projects. Please see full Terms and Conditions here and Licence agreement here. 

Any other questions please email info@infinitesamples.com and we will aim to respond within 3 days.

 

Our Sample Packs/ Kontakt Instruments/Samplers are licensed for installation on two computers, provided that both computers belong to the same individual, and only one installation is used at a time. E.g home/ mobile rig

For Companies the plan extends to 5 users for the samples.

Kontakt instruments are limited to 2 logins on all plans as it utilises Native Access tech.

You have 14 days to contact us to request a refund if you have not yet downloaded your product/ any samples of the subscription site. As the samples are digital products, once downloaded we do not offer refunds. Please see full Terms and Conditions here and Licence agreement here. Any other questions please email info@infinitesamples.com and we will aim to respond within 3 days.

 

Upon cancelling you will have until the end of the billing cycle to access your account and use any unused credits. At the end of the billing cycle the account will then be locked and any unused credits will lost.