FAQ

What are Sample Packs?

The Sample Packs contain drag and drop AIFF’s / WAV's audio files - compatible with all software. Please find a selection of each pack's samples at the bottom of each Sample Pack product page.


What are Kontakt instruments? 

The Kontakt Instruments are playable samples (Virtual Sample Instruments). Please see the specification and examples of the instrument at the bottom of each Kontakt instrument product page. 


Do the Kontakt instruments run in the free Kontakt Player? 

Yes, our instruments are now NKS compatible and will work with Kontakt 7 and the free Kontakt 7 Player. You can get Native Instrument’s Kontakt 7 Player from: https://www.native-instruments.com/en/products/komplete/samplers/kontakt-7-player/. Kontakt 7 Player and instruments will be downloaded and installed via Native Access.


Where/how can I use the Sample Packs & Kontakt instruments?

You may:

- use the Sample Packs and Kontakt instruments in your own compositions, either personal or professional, royalty-free provided they are used in conjunction with other sounds;

- use the Sample Packs and Kontakt instruments in isolation as sound effects for film projects (but not to be released as score/soundtrack in isolation). 

You may not:

- re-sell, re-distribute or give away the samples/license to another person or through any file sharing services. All sounds are tracked by Tunesat and linked to user accounts so if they appear on sharing servers we can identify the original purchaser. (Companies with multiple producers/editors will require individual licences per user/workstation);

- re-use, re-package or reformat any of the samples into other sample packs, sample instruments, sound effect libraries or derivative products of any kind. Either as source material, re-synthesised, processed, combined with other sounds or otherwise edited.

Please see the Licence for more details here.


How will I receive the Sample Packs/Kontakt instruments?

We work with Pulse to deliver the sample packs and Native Access for instruments. Shortly after purchase, you will receive instructions on how to download/redeem. Please check your spam folder if you do not receive your email promptly. Any issues please email info@infinitesamples.com


What Is Your Refund Policy? 

You have 14 days to contact us to request a refund if you have not yet downloaded your product. As the samples are digital products, once downloaded we do not offer refunds. This is due to our third party tracking system being activated once downloaded and cannot be reversed.

Please see full Terms and Conditions here and Licence agreement here.

Any other questions please email info@infinitesamples.com and we will aim to respond within 3 days.


Do I own these sounds?

No. By purchasing the packs/Kontakt instruments you are purchasing a licence to use the sounds. Infinite Samples licenses these sounds to you in order to use in projects.

Please see full Terms and Conditions here and Licence agreement here.

Any other questions please email info@infinitesamples.com and we will aim to respond within 3 days.