Terms and conditions.

End User Terms and conditions

Our terms

1.              These terms

1.1            What these terms cover. These are the terms and conditions on which we supply digital content to you.

1.2            Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide digital content to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3            Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

·        You are an individual.

·        You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4            If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.                Information about us and how to contact us

2.1            Who we are. We are Infinite Samples Ltd a company registered in England and Wales. Our company registration number is 12863736 and our registered office is at 7-9 The Avenue, Eastbourne, BN21 3YA.

2.2            How to contact us. You can contact us by emailing our customer service team at info@infinitesamples.com.

2.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.                Our contract with you

3.1            How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because, because we have identified an error in the price or description of the product.

3.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.              Our rights to make changes

4.1            Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

5.              Providing the products

5.1            When we will provide the products.

The product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order. You will receive an email from pulse downloader, who are a third party, after our email accepting your order.

5.2           Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)            deal with technical problems or make minor technical changes; and/or

(b)           update the product to reflect changes in relevant laws and regulatory requirements.

6.             Your rights to end the contract

6.1           You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

(a)         If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the digital download repaired or replaced or to get some or all of your money back), see clause 9 if you are a consumer;

(b)         If you want to end the contract because of something we have done or have told you we are going to do, see clause 6.2;

(c)          If you are a consumer and have just changed your mind about the product, see clause 6.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d)         In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 6.6.

6.2            Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)         we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b)         we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

(c)          you have a legal right to end the contract because of something we have done wrong.

6.3            Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund, provided you have not downloaded digital products.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. 

6.4             When consumers do not have a right to change their minds.  Your right as a consumer to change your mind does not apply in respect of digital products after you have started to download or stream these. You may only therefore change your mind about the order as a consumer if you have not yet started to download the samples.

6.5            How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a)         Have you bought digital content for download or streaming? if so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.  If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

6.6            Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 6.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

7.                How to end the contract with us (including if you are a consumer who has changed their mind)

7.1            Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)         Email. Contact customer services by emailing us at info@infinitesamples.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.2            How we will refund you.  If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

7.3            When your refund will be made. We will make any refunds due to you as soon as possible but in any event it will be made within 14 days of your telling us you have changed your mind

8.                If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the digital content which has been downloaded, please contact us. You can email us info@infinitesamples.com.

9.                Your rights in respect of defective products if you are a consumer

9.1             If you are a consumer we are under a legal duty to supply digital content that is in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is digital content, for example a music download, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

a) If your digital content is faulty, you're entitled to a repair or a replacement.

b) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back

c) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

See also clause 6.3.

10.           Price and payment

10.1         Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2         [We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.]

10.3         What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

10.4         When you must pay and how you must pay. We accept payment with major credit/debit cards/Apple Pay, and for digital content, you must pay for the products before you download them.

10.5         Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

10.6         What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

11.            Our responsibility for loss or damage suffered by you if you are a consumer

11.1         We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2         We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 9.1.

11.3         When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

11.4         We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 12.

12.            Our responsibility for loss or damage suffered by you if you are a business

12.1         Nothing in these terms shall limit or exclude our liability for:

(a)         death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b)         fraud or fraudulent misrepresentation;

(c)          breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d)         defective products under the Consumer Protection Act 1987; or

(e)         any matter in respect of which it would be unlawful for us to exclude or restrict liability.

12.2         Except to the extent expressly stated in clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

12.3         Subject to clause 16.1:

(a)         we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

(b)         our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the sums paid by you for downloading the Compositions.

13.            How we may use your personal information

13.1         How we will use your personal information. We will only use your personal information as set out in our privacy policy.

14.            Other important terms

14.1         We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

14.2         You need our consent to transfer your rights to someone. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing

14.3         Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4         If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5         Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

14.6         Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

14.7         Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

14.8         What can you do with the digital download?

Whether you are a business or consumer this clause 13.8 applies equally and use of the digital download is at all times subject to the terms of the licence agreement.